If you're happy, we're happy. If something's wrong, tell us and we'll fix it. It's that simple. Here are some policies and guidelines we've set in place:
All orders of $100 or more receive free Express shipping to anywhere in North America through Canada Post. Express shipping usually has a transit time of 2-5 business days with the exception of the northern territories, Alaska and Hawaii.
DUE TO COVID-19, CUSTOMERS CAN EXPECT DELAYS IN PACKAGE DELIVERIES.
We send all of our orders through Canada Post. Customers are given various shipping options and timelines to choose from at checkout. We ensure that each order is tracked. If your order doesn't arrive, let us know. We'll look into it's delivery status for you.
Opened your M&C parcel and it wasn't exactly what you were expecting? Picked something up at the store and then changed your mind? That's cool. It happens. Just send it back (or bring it back) within 7 days with a receipt or form of proof of purchase and we'll gladly provide a refund. The only exception is earrings. For hygienic reasons, we do not offer refunds on earrings.
Opened your M&C parcel and it wasn't exactly what you were expecting? Picked something up at the store and then changed your mind? That's cool. It happens. Just send it back (or bring it back) within 30 days and we'll gladly exchange it for something different or offer you a store credit. The only exception is earrings. For hygienic reasons, we do not offer exchanges on earrings.
Opened your M&C parcel and the contents were damaged? Just send it back (or bring it back) within 7 days and we'll gladly refund or exchange your purchase.
We guarantee the following components for up to a year from purchase. Should they break we will gladly replace them:
- Lobster claws on chains
- Silicon grips on adjustable bracelets
- Bales holding pendants and charms
- Resin, pearl and crystal settings - if they fall out, we'll replace them
We do not replace snapped chains, lost earrings, and components damaged by poor storage and wear and tear. We also don't replace items that have been left to tarnish beyond repair. Please make sure to store your jewelry properly and follow instructions when using chemical cleaners. Sterling silver left in chemical cleaner for too long will strip beyond repair.
Repairs & Cleaning
We're happy to try and repair your M&C jewelry at no charge. We're also happy to clean, buff, polish and apply a top coat to any of your M&C jewelry that might be looking a little weathered.
Please note that when using a chemical "dip" cleaner, follow instructions. Jewelry should only be briefly submerged for 5-10 seconds top in a chemical dip, cleaned with soapy water and a soft tooth brush, rinsed and then dried thoroughly.
When not wearing your jewelry, keep it sealed in plastic. In the case of necklaces or chains, hanging them, or laying them flat is best.
Did we not answer your question? Contact us. We're really nice. We promise!